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TINZ ONLINE CLAIMS FORM

Please allow up to 5 minutes to complete the form.

Important information about how to complete this claim form:

This claim form must be completed by a named Insured under the policy.
All answers to questions and information provided by the Claimant must be an honest, accurate, true and correct representation of facts.
You must substantiate your claim by submitting original receipts and invoices issued by legitimate and verifiable providers.
You acknowledge that any misrepresentation of facts may be investigated by Us and any alleged unlawful misrepresentation reported to the relevant authorities.
You must be the legitimate beneficiary of any claim settlement.
You agree to TINZ managing my personal information as explained in the Privacy Statement. We use the information you provide us with to assess your claim and pursue any recovery.

Already Lodged A Claim?

Add attachment to an existing claim

1. Your Details

POLICY NUMBER

You will receive claim updates via SMS
Please enter international dialing code if overseas

2. Your Claim

Please select which sections you wish to claim under (multiple selections can be selected)

Medical & Hospital Expenses
Trip Cancellation Expenses
Accommodation & Travel Expenses
Luggage & Personal Effects
Rental Vehicle Excess
Other Expenses

Important Information:

A separate claim form needs to be completed for separate events.
The excess amount shown on your Certificate of Insurance will be deducted from the amount we pay to you under certain benefits.
Applicable excesses apply per incident or event.

View more details and examples of how we apply the excess when you claim

Tell Us About Your Cancellation Claim

Is this claim related to a death or disability event?

Yes No

Were you skiing, snowboarding, or aboard a cruise ship?

Yes No

When did this cancellation occur?

In which country did this event happen?

Specific Location/ Whereabouts/ City of Incident

Tell Us About Your Additional Accomodation & Travel Expenses Claim

Is this claim related to a death or disability event?

Yes No

Were you injured?

Yes No

Were any of your travelling companions injured?

Yes No

Were you skiing, snowboarding, or aboard a cruise ship?

Yes No

When did this incident occur?

In which country did this event happen?

Specific Location/ Whereabouts/ City of Incident

Tell Us About Your Luggage & Personal Effects Claim

Were you skiing, snowboarding, or aboard a cruise ship?

Yes No

When did this incident occur?

In which country did this event happen?

Specific Location/ Whereabouts/ City of Incident

Was the travel provider at fault or liable for the loss of your luggage or value items?

Yes No

Tell Us About Your Rental Vehicle Excess Claim

When did this incident occur?

In which country did this event happen?

Specific Location/ Whereabouts/ City of Incident

Was someone else at fault or liable for the incident under 'Car Hire Excess'?

Yes No

Tell Us About Your Optional Benefits Claim

Were you skiing, snowboarding, or aboard a cruise ship?

Yes No

When did this event occur?

In which country did this event happen?

Specific Location/ Whereabouts/ City of Incident

TINZ ONLINE CLAIMS FORM

Important information about how to complete this claim form:

Already Lodged A Claim?

1. Your Details

2. Your Claim

3. Your Expenses

4. Your Payment Details

Claim amount less than the policy Excess

Uh-Oh! The amount you are Claiming is less than the excess amount for your Policy.

Are you sure you want to lodge this claim?

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