travel alerts

When it comes to cover, it's important to stay informed and on top of any events that could affect your trip.
Check this page for alerts and any relevant updates or advisories that may affect your travels.
 

Incident at MANCHESTER ARENa, UK

Issued: 23 May 2017

There has been an explosion at the Ariana Grande concert at Manchester Arena in Manchester. Local authorities have confirmed that there have been a number of fatalities and injuries.

We would firstly like to extend our deepest sympathies to all those affected by this tragic event in Manchester on Wednesday, 23rd May 2017.

  • IF YOU ARE CURRENTLY TRAVELLING:

If you have been injured as a result of the incident, we can help.  If you need emergency assistance please call +64 9888 9274.

If you are currently travelling in or out of the UK, we encourage you to follow the advice issued by the Ministry of Foreign Affairs and Trade (MFAT) via its website https://www.safetravel.govt.nz/united-kingdom.

MFAT is urging New Zealanders in the United Kingdom to avoid the immediate vicinity and follow the advice provided by the Greater Manchester Police. Monitor the media for the latest security information and make sure you let your family and friends in New Zealand know that you are okay.

New Zealanders who require consular assistance are advised to contact the New Zealand Embassy in London on +44 20 793 08422

  • TINZ POLICY COVER:

  • If you have been affected by this event, there may be provision for you to claim for certain benefits provided by your travel insurance policy.  Limits, conditions and exclusions apply under your policy.

  • We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

  • If you have started your journey and your transport is cancelled, delayed, shortened or diverted because of this event, you may have provision to claim for reasonable alternative travel, accommodation and meal expenses.

  • We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

  • If you are claiming for loss of deposits due to pre-paid arrangements being cancelled by a third party service provider, you will need to submit all receipts showing your original out-of-pocket expenses. You will also be required to submit advice from your service provider indicating that the planned arrangements or event has been cancelled.

  • Any compensation and/or refunds you receive from a third party for transport, entry submission or food will be deducted from your settlement if your claim is accepted.

  • Please note thate there is no provision to claim for fear of travel or loss of enjoyment.

  • NEXT STEPS YOU SHOULD TAKE:

  • Take all reasonable steps to mitigate your out of pocket expenses, particularly when altering your trip arrangements. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.

  • New Zealanders travelling in London are encouraged to plan accordingly, follow Safe Travel's current travel advice for United Kingdom and register their details with Safe Travel.

  •  

cyclone DONNA

Issued: 5 May 2017

We are aware that Cyclone Donna may have an impact on policyholders travelling from or to Vanuatu.

We advise all customers who are travelling in and around the affected areas to take care during the current weather event, and please do not hesitate to contact our emergency service if you require assistance. We urge all people to remain up to date with the latest media advice.

The following information concerns policyholders whose travel arrangements have been affected by this weather event.

POLICIES PURCHASED BEFORE 1PM on 5th may 2017:

If you have been affected by this event there may be provision for you to claim for benefits provided by your TINZ policy. Claims will be assessed in accordance with your  Product Disclosure Statement (PDS) and may vary depending on the type of policy you purchased.

There is provision to claim for the forfeiture of any pre-booked travel arrangements that are cancelled due to this weather event, including accommodation, flights, tours, and other travel arrangements.

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip.

If you’re currently travelling there is provision to claim for any reasonable additional travel and accommodation expenses if your scheduled or connecting transport is cancelled, delayed, shortened or diverted because of Cyclone Donna.

POLICIES PURCHASED after 1PM on 5th may 2017:

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 1PM (NZST) Friday 5th May 2017 we would expect that this was done with an awareness of Cyclone Donna. For these policies, we will not pay any claim caused by or arising from or in any way connected with Cyclone Donna.

  • NEXT STEPS YOU SHOULD TAKE:

  • Take all reasonable steps to mitigate your out of pocket expenses, particularly when altering your trip arrangements. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.

  • New Zealanders travelling in Vanuatu are encouraged to plan accordingly, follow Safe Travel's current travel advice for Vanuatu and register their details with the Ministry of Foreign Affairs and Trade.

  • If you need any further information on the Cyclone Donna in Vanuatu please do not hesitate to contact us.

 

cyclone cook

Issued: 13 April 2017

We are aware that Cyclone Cook may have an impact on policyholders travelling from or to the North Island and Nelson/Blenheim region of New Zealand.

We advise all customers who are travelling in and around the affected areas to take care during the current weather event, and please do not hesitate to contact our emergency service if you require assistance. We urge all people to remain up to date with the latest media advice.

The following information concerns policyholders whose travel arrangements have been affected by this weather event.

POLICIES PURCHASED BEFORE 6PM on 12th april 2017:

If you have been affected by this event there may be provision for you to claim for benefits provided by your TINZ policy. Claims will be assessed in accordance with your  Product Disclosure Statement (PDS) and may vary depending on the type of policy you purchased.

There is provision to claim for the forfeiture of any pre-booked travel arrangements that are cancelled due to this weather event, including accommodation, flights, tours, and other travel arrangements.

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip.

If you’re currently travelling there is provision to claim for any reasonable additional travel and accommodation expenses if your scheduled or connecting transport is cancelled, delayed, shortened or diverted because of Cyclone Cook.

POLICIES PURCHASED after 6PM on 12th april 2017:

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 6PM (NZST) Wednesday 12th April 2017 we would expect that this was done with an awareness of Cyclone Cook. For these policies, we will not pay any claim caused by or arising from or in any way connected with Cyclone Cook.

 

WESTMINSTER LONDON ATTACK 

Issued: 23 March 2017

We would firstly like to extend our deepest sympathies to all those affected by this tragic event in London on Wednesday, 22 March 2017.

  • IF YOU ARE CURRENTLY TRAVELLING:

If you are currently travelling and need emergency assistance please call +64 9888 9274, we're here to help.

We encourage you to follow the advice issued by the Ministry of Foreign Affairs and Trade (MFAT) via its website https://www.safetravel.govt.nz/united-kingdom.

MFAT is urging New Zealanders in the United Kingdom to stay away from the affected area and monitor the media for latest security information. Please remain vigilant in London by minimising movement in public places and follow the instructions of local authorities at all times.

You should also contact your family in New Zealand to advise them that you are safe.

New Zealanders who require consular assistance are advised to contact the New Zealand Embassy in London on +44 20 793 08422

 

  • TINZ POLICY COVER:

  • If you have been affected by this event, there may be provision for you to claim for certain benefits provided by your travel insurance policy.  Limits, conditions and exclusions apply under your policy.

  • We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

  • If you have started your journey and your transport is cancelled, delayed, shortened or diverted because of this event, you may have provision to claim for reasonable alternative travel, accommodation and meal expenses.

  • We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

  • If you are claiming for loss of deposits due to pre-paid arrangements being cancelled by a third party service provider, you will need to submit all receipts showing your original out-of-pocket expenses. You will also be required to submit advice from your service provider indicating that the planned arrangements or event has been cancelled.

  • Any compensation and/or refunds you receive from a third party for transport, entry submission or food will be deducted from your settlement if your claim is accepted.

  • Please note thate there is no provision to claim for fear of travel or loss of enjoyment.

  •  
  • NEXT STEPS YOU SHOULD TAKE:

  • Take all reasonable steps to mitigate your out of pocket expenses, particularly when altering your trip arrangements. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.

  • New Zealanders travelling in London are encouraged to plan accordingly, follow Safe Travel's current travel advice for United Kingdom and register their details with the Ministry of Foreign Affairs and Trade.

  • If you need any further information on the Westimster attack in the UK please do not hesitate to contact us.
     

christmas market attack, berlin

Issued: 20 December 2016

There are terror attack fears in Berlin after a lorry ploughed into a Christmas market, Breitscheidplatz in central Berlin on 19 December, resulting in several casualties. 

We would like to extend our deepest sympathies to all those affected by this tragic event and urge all people in the area to stay safe and follow the directions of local authorities and emergency service personnel.

We are aware that some TINZ policyholders travelling in and out of Germany may have been affected by this event.

 

if you are currently travelling:

  • If you are currently travelling and need emergency assistance please call +64 9888 9274, we're here to help.

  • We encourage you to follow the advice issued by the Ministry of Foreign Affairs and Trade (MFAT) via its website https://www.safetravel.govt.nz/germany.

  • MFAT is urging New Zealanders in Berlin to stay away from the affected area and monitor the media for latest security information. Please remain vigilant in Germany by minimising movement in public places and follow the instructions of local authorities at all times.

  • You should also contact your family in New Zealand to advise them that you are safe.
    New Zealanders who require consular assistance are advised to contact the New Zealand Embassy in Berlin on +49 30 206 210.
     

TINZ POLICY COVER:

  • If you have been affected by this event, there may be provision for you to claim for certain benefits provided by your travel insurance policy.  Limits, conditions and exclusions apply under your policy.

  • We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

  • If you have started your journey and your transport is cancelled, delayed, shortened or diverted because of this event, you may have provision to claim for reasonable alternative travel, accommodation and meal expenses.

  • We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

  • If you are claiming for loss of deposits due to pre-paid arrangements being cancelled by a third party service provider, you will need to submit all receipts showing your original out-of-pocket expenses. You will also be required to submit advice from your service provider indicating that the planned arrangements or event has been cancelled.

  • Any compensation and/or refunds you receive from a third party for transport, entry submission or food will be deducted from your settlement if your claim is accepted.

  • Please note thate there is no provision to claim for fear of travel or loss of enjoyment.

 

NEXT STEPS YOU SHOULD TAKE:

  • Take all reasonable steps to mitigate your out of pocket expenses, particularly when altering your trip arrangements. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.

  • New Zealanders travelling in Berlin are encouraged to plan accordingly, follow Safe Travel's current travel advice for Germany and register their details with the Ministry of Foreign Affairs and Trade.

  • If you need any further information on the market attack in Germany, please do not hesitate to contact us.
     

Japan EARTHQUAKEs

Issued: 21st Novemer 2016

We are aware that some TINZ policyholders travelling in and out of Japan may be affected by the earthquakes in Fukushima.

We would like to extend our deepest sympathies to all those affected by the earthquakes. Please be advised there is currently a tsunami warning in place. We urge all people in the area to stay safe and follow the directions of emergency service personnel.

If you are currently travelling and need emergency assistance please call +64 9888 9274, we're here to help.

Please note we will assess all claims in accordance with the Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

POLICIES PURCHASED BEFORE 6AM ON 21st NOVEMBER 2016:

  • If you have been affected by this event, there may be provision for you to claim for benefits provided by your Travel Insurance Policy.  Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.
     

  • IF YOU ARE CURRENTLY TRAVELLING:

  • If you have started your journey and your transport is cancelled, delayed, or diverted; or or your accommodation is affected as a direct result of the earthquakes, there may be provision to claim for reasonable additional travel, accommodation and meal expenses.
     

Limits, conditions and exclusions apply under your policy.  For full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.
 

IF YOU HAVEN'T DEPARTED:

  • If you have not yet departed, your policy includes cover for cancellation of your journey, or the unused portions of your journey, as a result of the earthquakes.

    If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a direct result of the earthquakes and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).

    We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

POLICIES PURCHASED AFTER 6AM ON 21st NOVEMBER 2016:

  • Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 6am NZDT on 21st November 2016 we would expect that this was done with an awareness of the earthquakes. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the earthquakes.

  • NEXT STEPS YOU SHOULD TAKE:

  • Take all reasonable steps to mitigate your out of pocket expenses, particularly when altering your trip arrangements. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.

You will need to submit all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit all documents showing your original planned pre-paid arrangements, along with any receipts and documents proving your new arrangements. You will also be required to submit advice from your travel provider indicating which portions of your journey were deemed non-refundable.

  • Any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted from your settlement if your claim is accepted.
  •  

Residents in New Zealand, foreign visitors and concerned families overseas should visit the Ministry of Foreign Affairs and Trade website for post-earthquake Japan information.

 

 

NEW ZEALAND EARTHQUAKE

Issued: 14 Novemer 2016

We are aware that some TINZ policyholders travelling in and out of New Zealand may be affected by this morning’s earthquake in Canterbury.

We would like to extend our deepest sympathies to all those affected by the earthquake in New Zealand, and we urge all people in the area to stay safe and follow the directions of emergency service personnel.

If you are currently travelling and need emergency assistance please call +64 9888 9274, we're here to help.

Please note we will assess all claims in accordance with the Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

POLICIES PURCHASED BEFORE 12AM ON 14TH NOVEMBER:

  • If you have been affected by this event, there may be provision for you to claim for benefits provided by your Travel Insurance Policy.  Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.
     

  • IF YOU ARE CURRENTLY TRAVELLING:

  • If you have started your journey and your transport is cancelled, delayed, or diverted; or or your accommodation is affected as a direct result of the earthquake, there may be provision to claim for reasonable additional travel, accommodation and meal expenses.
     

Limits, conditions and exclusions apply under your policy.  For full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.
 

IF YOU HAVEN'T DEPARTED:

  • If you have not yet departed, your policy includes cover for cancellation of your journey, or the unused portions of your journey, as a result of the earthquake.

    If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a direct result of the earthquake and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).

    We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

POLICIES PURCHASED AFTER 12AM ON 14TH NOVEMBER:

  • Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 12am NZDT Monday 14th November 2016 we would expect that this was done with an awareness of the earthquake. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the earthquake.

  • NEXT STEPS YOU SHOULD TAKE:

  • Take all reasonable steps to mitigate your out of pocket expenses, particularly when altering your trip arrangements. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.

You will need to submit all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit all documents showing your original planned pre-paid arrangements, along with any receipts and documents proving your new arrangements. You will also be required to submit advice from your travel provider indicating which portions of your journey were deemed non-refundable.

  • Any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted from your settlement if your claim is accepted.
  •  

Residents in New Zealand, foreign visitors and concerned families overseas should visit the Ministry of Foreign Affairs and Trade website for NZ post-earthquake information.
 

thailand - PASSING OF His Majesty King Bhumibol Adulyadej

Issued: 14 October 2016

We regret to inform you of the passing of His Majesty, the King of Thailand.  His Majesty passed away at 3:52pm (local time) on Thursday 13 October 2016. 

This is a time of great sadness throughout Thailand with citizens across the nation experiencing a deep sense of loss. Our thoughts and sympathies are with the people of Thailand at this time.

New Zealanders travelling in Thailand should be aware that this is a time of deep sorrow for the Thai people. It is important to show respect for Thai customs and abide by protocols and local laws surrounding this period of royal mourning.

Also be aware that there may be some disruption of public services, entertainment and tourist venues. We advise that you allow yourself ample time when arriving at Thailand airports as there may be security and other delays.

TINZ pOLICY COVER:

  • If you have been affected by this event, there may be provision for you to claim for certain benefits provided by your travel insurance policy.  Limits, conditions and exclusions apply under your policy.

  • Please note that there is no provision to claim for fear of travel or loss of enjoyment.

  • If you are claiming for loss of deposits due to pre-paid arrangements being cancelled by a third party service provider, you will need to submit all receipts showing your original out-of-pocket expenses. You will also be required to submit advice from your service provider indicating that the planned arrangements or event has been cancelled.

  • Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.

  • Any compensation and/or refunds you receive from a third party (e.g. cabaret cruise) for transport, entry submission or food will be deducted from your settlement if your claim is accepted.

  • NEXT STEPS YOU SHOULD TAKE:

New Zealanders travelling in Thailand are encouraged to plan accordingly, follow Safe Travel's current travel advice for Thailand and register their details with the Ministry of Foreign Affairs and Trade.

If you need any further information on the passing of the King in Thailand, please do not hesitate to contact us.

Please stay safe during this period of mourning.