travel alerts

When it comes to cover, it's important to stay informed and on top of any events that could affect your trip.
Check this page for alerts and any relevant updates or advisories that may affect your travels.
 

Timaru Flooding – New Zealand

Issued: 21 July 2017

We are aware that floods in Timaru may have an impact on policyholders travelling to or from Timaru.

We advise all customers who are travelling to or are already in the affected areas to take care during the current weather event, and please do not hesitate to contact our emergency service if you require assistance. We urge all people to remain up to date with the latest media advice.

The following information concerns policyholders whose travel arrangements have been affected by this weather event.

 

POLICIES PURCHASED BEFORE 5.30PM on 21st juLY 2017:

If you have been affected by this event there may be provision for you to claim for benefits provided by your TINZ policy.  Claims will be assessed in accordance with your with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

There is provision to claim for the forfeiture of any pre-booked travel arrangements that are cancelled due to this weather event, including accommodation, flights, tours, and other travel arrangements.

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip.

If you’re currently travelling there is provision to claim for any reasonable additional travel and accommodation expenses if your scheduled or connecting transport is cancelled, delayed, shortened or diverted because of the flooding.

 

POLICIES PURCHASED after 5.30PM on 21st July 2017:

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 5.30PM (AEST) 21st July 2017 we would expect that this was done with an awareness of the flooding. For these policies, we will not pay any claim caused by or arising from or in any way connected with the Timaru floods.

 

NEW ZEALAND FLIGHT DISRUPTIONS

Issued: 12 July 2017

We are aware that some flights in and out of New Zealand have been cancelled due to severe weather conditions. The following information concerns policyholders whose travel arrangements have been affected by this event.

POLICIES PURCHASED BEFORE 4PM on 12th juLY 2017:

If you have been affected by this event there may be provision for you to claim for benefits provided by your TINZ policy.  Claims will be assessed in accordance with your with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

POLICIES PURCHASED after 4PM on 5th may 2017:

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 4PM (NZST) on Wednesday 12th July 2017 we would expect that this was done with an awareness of the current flight disruptions. For these policies, we will not pay any claim arising from or in any way connected with flight cancellations or disruptions caused by the inclement weather.
 

london terror attackS

Issued: 4 June 2017

Firstly, our sympathies and thoughts go out to all those affected by the tragic events that have recently taken place in the United Kingdom.

Shortly after 10pm on Saturday 3 June, a terror attack took place on London Bridge and Borough Market killing seven people and injuring a number of others. 

On 22 May 2017, an attack at a music concert held at the Manchester Arena killed 22 people with over 100 others injured.

On 22 March 2017, an attacker drove a vehicle through pedestrians before stabbing a police officer near the Houses of Parliament in Westminster, London.

The below information was issued on Sunday 04 June 2017 and applies to your travel insurance policy with TINZ.

IF YOU ARE CURRENTLY TRAVELLING:

If you have been injured as a result of an incident, we can help.  If you need emergency assistance please call +64 9888 9274.

  • If you are currently travelling in the United Kingdom, we encourage you to follow the advice issued by the Ministry of Foreign Affairs and Trade (MFAT) via its website https://www.safetravel.govt.nz/united-kingdom.  MFAT are advising travellers to remain vigilant, particularly in public places, follow any instructions issued by local authorities, and stay informed of potential risks to safety and security by monitoring the media.
  • You should also contact your family in New Zealand to advise them that you are safe.
  • New Zealanders who require consular assistance are advised to contact the New Zealand Embassy in London on +44 20 793 08422

TINZ POLICY COVER:

If you have been affected by these events, there may be provision for you to claim for certain benefits provided by your travel insurance policy.  Limits, conditions and exclusions apply under your policy.

  • We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

  • If you have started your journey and your transport is cancelled, delayed, shortened or diverted because of this event, you may have provision to claim for reasonable alternative travel, accommodation and meal expenses.

  • We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

  • If you are claiming for loss of deposits due to pre-paid arrangements being cancelled by a third party service provider, you will need to submit all receipts showing your original out-of-pocket expenses. You will also be required to submit advice from your service provider indicating that the planned arrangements or event has been cancelled.

  • Any compensation and/or refunds you receive from a third party for transport, entry submission or food will be deducted from your settlement if your claim is accepted.

  • Please note that there is no provision to claim for fear of travel or loss of enjoyment.

NEXT STEPS YOU SHOULD TAKE:

  • Take all reasonable steps to mitigate your out of pocket expenses, particularly when altering your trip arrangements. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.

  • New Zealanders travelling in London are encouraged to plan accordingly, follow Safe Travel's current travel advice for United Kingdom and register their details with the Ministry of Foreign Affairs and Trade.
     

cyclone DONNA

Issued: 5 May 2017

We are aware that Cyclone Donna may have an impact on policyholders travelling from or to Vanuatu.

We advise all customers who are travelling in and around the affected areas to take care during the current weather event, and please do not hesitate to contact our emergency service if you require assistance. We urge all people to remain up to date with the latest media advice.

The following information concerns policyholders whose travel arrangements have been affected by this weather event.

POLICIES PURCHASED BEFORE 1PM on 5th may 2017:

If you have been affected by this event there may be provision for you to claim for benefits provided by your TINZ policy. Claims will be assessed in accordance with your  Product Disclosure Statement (PDS) and may vary depending on the type of policy you purchased.

There is provision to claim for the forfeiture of any pre-booked travel arrangements that are cancelled due to this weather event, including accommodation, flights, tours, and other travel arrangements.

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip.

If you’re currently travelling there is provision to claim for any reasonable additional travel and accommodation expenses if your scheduled or connecting transport is cancelled, delayed, shortened or diverted because of Cyclone Donna.

POLICIES PURCHASED after 1PM on 5th may 2017:

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 1PM (NZST) Friday 5th May 2017 we would expect that this was done with an awareness of Cyclone Donna. For these policies, we will not pay any claim caused by or arising from or in any way connected with Cyclone Donna.

  • NEXT STEPS YOU SHOULD TAKE:

  • Take all reasonable steps to mitigate your out of pocket expenses, particularly when altering your trip arrangements. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.

  • New Zealanders travelling in Vanuatu are encouraged to plan accordingly, follow Safe Travel's current travel advice for Vanuatu and register their details with the Ministry of Foreign Affairs and Trade.

  • If you need any further information on the Cyclone Donna in Vanuatu please do not hesitate to contact us.

 

cyclone cook

Issued: 13 April 2017

We are aware that Cyclone Cook may have an impact on policyholders travelling from or to the North Island and Nelson/Blenheim region of New Zealand.

We advise all customers who are travelling in and around the affected areas to take care during the current weather event, and please do not hesitate to contact our emergency service if you require assistance. We urge all people to remain up to date with the latest media advice.

The following information concerns policyholders whose travel arrangements have been affected by this weather event.

POLICIES PURCHASED BEFORE 6PM on 12th april 2017:

If you have been affected by this event there may be provision for you to claim for benefits provided by your TINZ policy. Claims will be assessed in accordance with your  Product Disclosure Statement (PDS) and may vary depending on the type of policy you purchased.

There is provision to claim for the forfeiture of any pre-booked travel arrangements that are cancelled due to this weather event, including accommodation, flights, tours, and other travel arrangements.

We recommend you contact your travel agent or travel provider regarding the best option in altering your trip.

If you’re currently travelling there is provision to claim for any reasonable additional travel and accommodation expenses if your scheduled or connecting transport is cancelled, delayed, shortened or diverted because of Cyclone Cook.

POLICIES PURCHASED after 6PM on 12th april 2017:

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 6PM (NZST) Wednesday 12th April 2017 we would expect that this was done with an awareness of Cyclone Cook. For these policies, we will not pay any claim caused by or arising from or in any way connected with Cyclone Cook.