The easiest way to lodge your claim is by completing our claim form above.
You will need to submit full details of any claim within 30 days of your return to New Zealand.
You can download the PDF form and complete electronically by typing into the fields.
Alternatively, you can print the form and complete by hand.
To process your claim, we are going to need certain documents and evidence from you.
But don’t worry, we’ve kept it simple and only ask for documents that we need.
Documents like medical reports, invoices, purchase receipts and police reports will help support your claim.
You'll find a checklist within each section of the claim form outlining what is required.
Once you have completed the PDF form, please check it thoroughly and send back to us along
with your supporting documentation. You can scan or photograph your supporting documentation
and send to us by email:
You can post originals to us:
Travel Claims Centre
PO BOX 106-154 Commerce Street
Auckland CITY 1143, New Zealand
If posting, please make copies for your records before sending to us.
If you would rather speak to us first, we’re happy to help.
We have a dedicated travel claims team on hand to guide you through the claims process.
You can call us on:
0800 272 976 (within New Zealand)
(+61) 7 3164 3261 (from Overseas)
Or you can email: [email protected]
If you require emergency medical attention overseas (not a general claims enquiry), you should notify us as soon as possible. For emergency assistance or claims under Emergency Medical Expenses Incurred Overseas, you can call +64 9888 9274 from anywhere in the world and reverse the charges.
Medical treatment overseas can be expensive to say the least. If you are admitted to hospital overseas or expect medical expenses in excess of $2,000 you should contact us as soon as possible. Depending upon the circumstances of your emergency medical treatment, we may guarantee payment directly with the hospital.
In most cases your claim will be processed within 10 business days of us receiving a complete claims form, provided that all the necessary documentation is received.
We’ll process your claim without delay if we have everything we need. We’ll let you know within 10 business days if we need further information or documents to process your claim. Don’t worry, we’ll keep you in the loop every step of the way.
The documentation required depends upon the nature of your claim. You'll find each section of the claim form provides details on required documentation. Some examples of the information or supporting evidence you may need to provide include:
We understand that sometimes you might not be able to provide original receipts for some items. You can still lodge a claim. We’re happy to work with you to find an alternative way for you prove ownership to substantiate your claim.
If you require emergency medical assistance you must contact us as soon as possible. If your claim in non-medical you may submit the claim while still on your trip or upon your return to New Zealand. Our travel claims consultants are available to help you no matter where you are.