BOMBING AT MANCHESTER ARENA, UK
Issued: 23 May 2017
There has been an explosion at the Ariana Grande concert at Manchester Arena in Manchester. Local authorities have confirmed that there have been a number of fatalities and injuries.
We would firstly like to extend our deepest sympathies to all those affected by this tragic event in Manchester on Wednesday, 23rd May 2017.
IF YOU ARE CURRENTLY TRAVELLING:
If you have been injured as a result of the incident, we can help. If you need emergency assistance please call +64 9888 9274.
If you are currently travelling in or out of the UK, we encourage you to follow the advice issued by the Ministry of Foreign Affairs and Trade (MFAT) via its website https://www.safetravel.govt.nz/united-kingdom.
MFAT is urging New Zealanders in the United Kingdom to avoid the immediate vicinity and follow the advice provided by the Greater Manchester Police. Monitor the media for the latest security information and make sure you let your family and friends in New Zealand know that you are okay.
New Zealanders who require consular assistance are advised to contact the New Zealand Embassy in London on +44 20 793 08422
TINZ POLICY COVER:
If you have been affected by this event, there may be provision for you to claim for certain benefits provided by your travel insurance policy. Limits, conditions and exclusions apply under your policy.
We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.
If you have started your journey and your transport is cancelled, delayed, shortened or diverted because of this event, you may have provision to claim for reasonable alternative travel, accommodation and meal expenses.
We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.
If you are claiming for loss of deposits due to pre-paid arrangements being cancelled by a third party service provider, you will need to submit all receipts showing your original out-of-pocket expenses. You will also be required to submit advice from your service provider indicating that the planned arrangements or event has been cancelled.
Any compensation and/or refunds you receive from a third party for transport, entry submission or food will be deducted from your settlement if your claim is accepted.
Please note thate there is no provision to claim for fear of travel or loss of enjoyment.
NEXT STEPS YOU SHOULD TAKE:
Take all reasonable steps to mitigate your out of pocket expenses, particularly when altering your trip arrangements. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.
New Zealanders travelling in London are encouraged to plan accordingly, follow Safe Travel's current travel advice for United Kingdom and register their details with Safe Travel.
In the event of an emergency, please contact our emergency assistance team.
+64 9 888 9274
For enquiries that are non-emergency related, please contact us during normal business hours.
WITHIN NEW ZEALAND
0800 699 070
+64 9887 8477