berlin attack

Travel insurance information for TINZ policyholders relating to the tragic Christmas market attack
in Berlin, Germany involving a large motor vehicle colliding with a crowd of people.

christmas market attack, berlin

Issued: 20 December 2016

There are terror attack fears in Berlin after a lorry ploughed into a Christmas market, Breitscheidplatz in central Berlin on 19 December, resulting in several casualties. 

We would like to extend our deepest sympathies to all those affected by this tragic event and urge all people in the area to stay safe and follow the directions of local authorities and emergency service personnel.

We are aware that some TINZ policyholders travelling in and out of Germany may have been affected by this event.


if you are currently travelling:

  • If you are currently travelling and need emergency assistance please call +64 9888 9274, we're here to help.

  • We encourage you to follow the advice issued by the Ministry of Foreign Affairs and Trade (MFAT) via its website

  • MFAT is urging New Zealanders in Berlin to stay away from the affected area and monitor the media for latest security information. Please remain vigilant in Germany by minimising movement in public places and follow the instructions of local authorities at all times.

  • You should also contact your family in New Zealand to advise them that you are safe.
    New Zealanders who require consular assistance are advised to contact the New Zealand Embassy in Berlin on +49 30 206 210.


  • If you have been affected by this event, there may be provision for you to claim for certain benefits provided by your travel insurance policy.  Limits, conditions and exclusions apply under your policy.

  • We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

  • If you have started your journey and your transport is cancelled, delayed, shortened or diverted because of this event, you may have provision to claim for reasonable alternative travel, accommodation and meal expenses.

  • We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

  • If you are claiming for loss of deposits due to pre-paid arrangements being cancelled by a third party service provider, you will need to submit all receipts showing your original out-of-pocket expenses. You will also be required to submit advice from your service provider indicating that the planned arrangements or event has been cancelled.

  • Any compensation and/or refunds you receive from a third party for transport, entry submission or food will be deducted from your settlement if your claim is accepted.

  • Please note thate there is no provision to claim for fear of travel or loss of enjoyment.



  • Take all reasonable steps to mitigate your out of pocket expenses, particularly when altering your trip arrangements. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.

  • New Zealanders travelling in Berlin are encouraged to plan accordingly, follow Safe Travel's current travel advice for Germany and register their details with the Ministry of Foreign Affairs and Trade.

  • If you need any further information on the situation in Germany, please do not hesitate to contact us.


annual travel insurance

Emergency Assistance

In the event of an emergency, please contact our emergency assistance team.

+64 9 888 9274

[email protected]


adventure activities

General Enquiries

For enquiries that are non-emergency related, please contact us during normal business hours.

 0800 699 070

+64 9887 8477

[email protected]



other travel news & events

 It can be unnerving not knowing what to do in the event of an incident during your journey. We've compiled travel insurance information advice relating to current and past events to assist TINZ customers.


ISSUED: 29 June 2016

Travel insurance information for TINZ policyholders relating to the explosion that occurred at Ataturk Airport in Turkey on 28 June 2016.


Istanbul attacks


ISSUED: 04 August 2016

Information relating to the unfortunate Bastille Day Attack in Nice, France, involving a motor vehicle colliding with a crowd.

nice attack

Berlin Attack

ISSUED: 20 December 2016

Information for TINZ policyholders relating to the tragic Christmas market attack in Berlin, Germany.


berlin market attack

London Attacks

ISSUED: 23 March 2017

Information for policyholders relating to the terror attacks in London, England, on 22nd March.



London attacks

Manchester Explosion

ISSUED: 23 May 2017

Information for policyholders relating to the incidient at the Ariana Grande concert.

manchester attack


ISSUED: 23 March 2017

Travel insurance information for TINZ policyholders relating to the terror attacks in Westminster, London, England, on 22nd March.


westminster attack