Issued: 14 October 2016
We regret to inform you of the passing of His Majesty, the King of Thailand. His Majesty passed away at 3:52pm (local time) on Thursday 13 October 2016.
This is a time of great sadness throughout Thailand with citizens across the nation experiencing a deep sense of loss. Our thoughts and sympathies are with the people of Thailand at this time.
New Zealanders travelling in Thailand should be aware that this is a time of deep sorrow for the Thai people. It is important to show respect for Thai customs and abide by protocols and local laws surrounding this period of royal mourning.
Also be aware that there may be some disruption of public services, entertainment and tourist venues. We advise that you allow yourself ample time when arriving at Thailand airports as there may be security and other delays.
If you have been affected by this event, there may be provision for you to claim for certain benefits provided by your travel insurance policy. Limits, conditions and exclusions apply under your policy.
Please note that there is no provision to claim for fear of travel or loss of enjoyment.
If you are claiming for loss of deposits due to pre-paid arrangements being cancelled by a third party service provider, you will need to submit all receipts showing your original out-of-pocket expenses. You will also be required to submit advice from your service provider indicating that the planned arrangements or event has been cancelled.
Claims will be assessed in accordance with your Product Disclosure Statement and may vary depending on the type of policy you purchased.
Any compensation and/or refunds you receive from a third party (e.g. cabaret cruise) for transport, entry submission or food will be deducted from your settlement if your claim is accepted.
New Zealanders travelling in Thailand are encouraged to plan accordingly, follow Safe Travel's current travel advice for Thailand and register their details with the Ministry of Foreign Affairs and Trade.
If you need any further information on the situation in Thailand, please do not hesitate to contact us.
Please stay safe during this period of mourning.
In the event of an emergency, please contact our emergency assistance team.
+64 9 888 9274
For enquiries that are non-emergency related, please contact us during normal business hours.
WITHIN NEW ZEALAND
0800 699 070
+64 9887 8477