We are aware of the impact of Typhoon Hagibis, which is currently affecting areas of Japan. The Japanese Meteorological Agency has forecast landfall on the Pacific Coast between Saturday and Sunday with torrential rains, high waves and tides, and potential flooding.
Airline and train services have announced suspended services. The expected impacts are such that organisers of the 2019 Rugby World Cup decided to cancel at least two matches scheduled to be played over the weekend.
We advise all customers who are travelling to, or are already in the affected areas, to take care and please do not hesitate to contact our emergency service if you require assistance. We urge all travellers to remain up-to-date with the latest travel advice for Japan from Safetravel.
If you're a TINZ customer, please refer to the information below.
If you are currently travelling: If you have started your journey and your transport is cancelled, delayed, or diverted; or your accommodation is affected as a direct result of the typhoon, there may be provision to claim for reasonable additional travel, accommodation and meal expenses.
If you haven’t departed yet: If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a direct result of the typhoon and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).
We recommend you contact your travel agent travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.
This is because our travel insurance policies do not cover claims for losses caused by an event that you were aware of at the time of purchasing your policy.
If you entered a policy after 11am on Thursday 10th October 2019 (NZDT), we would expect you would have done so with an awareness of Typhoon Hagibis in Japan. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the typhoon.
Contact your airline or travel provider you booked with as you may be able to rebook your arrangements without extra costs.
Take all reasonable steps to mitigate your out of pocket expenses, particularly when altering your trip arrangements. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.
We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.
This advice should be read in conjunction with your Policy Wording. If you have any further questions, or wish to make a claim, please contact us at [email protected]
In the event of an emergency, please contact our emergency assistance team.
+64 9 888 9274
For enquiries that are non-emergency related, please contact us during normal business hours.
WITHIN NEW ZEALAND
0800 699 070
+64 9887 8477