We are aware of the current measles outbreak affecting a number of Pacific countries including Samoa, American Samoa, Tonga, Fiji, and New Zealand.
We advise all customers who are travelling to, or are already in the affected areas, to take care and please do not hesitate to contact our emergency service if you require assistance. We urge all travellers to remain up-to-date with the latest travel advice from the Safetravel.govt.nz.
Our travel insurance policies do not cover claims for losses caused by an event that you were aware of at the time of purchasing your policy. If you purchased a policy after the below-listed dates, we would expect you would have done so with an awareness of the measles outbreak. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the outbreak.
Please note our policies do not cover for claims arising from, related to, or associated with an actual or likely epidemic or pandemic or the threat of an epidemic or pandemic.
We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.
This advice should be read in conjunction with your Policy Wording. If you have any further questions, or wish to make a claim, please contact us at [email protected]
If you're considering altering your trip dates, we recommend you contact your travel agent travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.
For travel to American Samoa, you must show proof that you've had a measles vaccination at least 2 weeks before you arrive.
In the event of an emergency, please contact our emergency assistance team.
+64 9 888 9274
For enquiries that are non-emergency related, please contact us during normal business hours.
WITHIN NEW ZEALAND
0800 699 070
+64 9887 8477