Travel insurance information for TINZ policyholders relating to the measles outbreak in the Pacific.


  • Issued: 06 December 2019

We are aware of the current measles outbreak affecting a number of  Pacific countries including Samoa, American Samoa, Tonga, Fiji, and New Zealand.

We advise all customers who are travelling to, or are already in the affected areas, to take care and please do not hesitate to contact our emergency service if you require assistance. We urge all travellers to remain up-to-date with the latest travel advice from the

important information

Our travel insurance policies do not cover claims for losses caused by an event that you were aware of at the time of purchasing your policy.  If you purchased a policy after the below-listed dates, we would expect you would have done so with an awareness of the measles outbreak. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the outbreak.

  • - The Government of Samoa declared a one month state of emergency on 15 November
  • - The Tonga Ministry of Health declared a measles outbreak on 22 October
  • - The Fiji Ministry of Health declared a measles outbreak on 7 November
  • - The New Zealand outbreak is largely concentrated around Auckland


  • Please note our policies do not cover for claims arising from, related to, or associated with an actual or likely epidemic or pandemic or the threat of an epidemic or pandemic.

  • We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

    This advice should be read in conjunction with your Policy Wording.  If you have any further questions, or wish to make a claim, please contact us at [email protected]


If you're considering altering your trip dates, we recommend you contact your travel agent travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

  • Check your vaccinations are up to date, and talk to your doctor about getting a blood test to check your immunity, especially if you’re over 50. 
  • Talk to your doctor before travelling to Pacific destinations with children, or if you are pregnant or immunocompromised. 

    Keep abreast of travel advice from the Department of Foreign Affairs and Trade.

For travel to American Samoa, you must show proof that you've had a measles vaccination at least 2 weeks before you arrive. 


annual travel insurance

Emergency Assistance

In the event of an emergency, please contact our emergency assistance team.

+64 9 888 9274


[email protected]


adventure activities

General Enquiries

For enquiries that are non-emergency related, please contact us during normal business hours.

 0800 699 070

+64 9887 8477

[email protected]



other travel news & events

 It can be unnerving not knowing what to do in the event of an incident during your journey. We've compiled travel insurance information advice relating to current and past events to assist TINZ customers.

Hurricane Matthew

UPDATED: 07 October 2016

Important travel insurance information for TINZ policyholders whose travel arrangements have been affected by this weather event. We hope all those travelling to, or in the USA are safe.


Hurricane Matthew

Cyclone Donna

ISSUED: 05 May 2017

We advise all customers who are travelling in and around the affected areas to take care during the current weather event.


cyclone donna

Volcanco, Bali

ISSUED: 16 September 2016

Indonesia has raised the alert level for the Mount Agung volcano following an increase in volcanic  activity.


Mt Agung