We are aware Air New Zealand aircraft maintenance engineers, aircraft logistics and related staff have scheduled a strike four days out from Christmas on 21st December 2018.
Air New Zealand has said that close to 42,000 customers booked to travel domestically and internationally on that date may face potential flight cancellations if the strikes take effect.
The Aviation and Marine Engineers Association (AMEA) and the New Zealand trade union, E tū have notified Air New Zealand of a total strike by almost a thousand unionised employees on December 21st 2018.
We recommend signing up to Air New Zealand Travel Alerts to receive the most up-to-date status information about your flight.
If you're a TINZ customer who is travelling on the affected date, please refer to the information below.
Your policy includes cover for cancellation of your journey, or the unused portions of your journey, as a result of the Air New Zealand strikes.
If your pre-booked travel arrangements need to be cancelled, delayed or rescheduled as a result of the Air New Zealand strike, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).
If the strikes take effect, some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.
Our policies do not cover claims for losses caused by an event that you were aware of at the time of purchasing your policy. If you entered a policy after the time noted above, we would expect you would have done so with an awareness of the Air New Zealand strikes. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Air New Zealand strikes.
We recommend you contact your travel agent travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.
Contact your airline or travel provider you booked with as you may be able to rebook your arrangements without extra costs.
Take all reasonable steps to mitigate your out of pocket expenses, particularly when altering your trip arrangements. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.
We will assess all claims in accordance with your Product Disclosure Statement and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.
This advice should be read in conjunction with your Product Disclosure Statement. If you have any further questions, or wish to make a claim, please contact us at [email protected].
In the event of an emergency, please contact our emergency assistance team.
+64 9 888 9274
For enquiries that are non-emergency related, please contact us during normal business hours.
WITHIN NEW ZEALAND
0800 699 070
+64 9887 8477