It's not just our customers that rate us highly, independent research agency Canstar recently rated our products as Outstanding Value. TINZ received a five star rating for many common travel scenarios.
We like to know whether our customers think we're marvellous or medicocre. We value customer feedback
and don't
shy away from being independently rated. This is why we ask for travel insurance reviews from you.
See what our customers have been saying on Compare Travel Insurance.
Review by Charles Dishroon
I had no incidents, but it was comforting to know that If I did that I had some insurance.
Review by Dave Mackie
Initial claim process ok.
Payment delayed - my error in bank details
Delayed a month before paying
No reply to 4 emails.
Phone call but no apology.
Further 10 days before payment
Review by Matthew Stancombe
I made contact about a potential claim by email and had no response for 10 working days. I sent a follow up email and then got a reply. Useless. Will not use again.
Review by Catherine Williams
I have now used TINZ twice without making a claim and I feel that if or when I need to use you again I feel that a reduction charge for the existing medical conditions would be favourable. [at least to me!]
Review by Esther Coats
I didn't need a claim, but setting up insurance was easy and stress-free on the night before I travelled around the world. Plus when I nearly missed a transfer flight due to long queues at customs, it was reassuring to know I had any additional possible expenses covered. Staff v helpful on phone when setting up. Will use again.
Review by Jacob Harrison-Adams
Although we did not need to make a claim the policy was reasonably priced and covered absolutely everything. I found the staff most helpful when I made initial queries vis telephone. Highly recommend this company.
Review by Melaia Tapuai
I didn't have to deal with an customer service team. Everything was done online and really simple & easy. Definitely cost effective
Review by Jemma Cooper
Good pricing and clear as to what was included with each package. I appreciated the follow up email once I'd returned home. Cheers.
Review by Cornelia Koo
TINZ offered the best value in travel insurance for our family of 4 in comparison to other companies.
It was easy and convenient in doing the whole process online. We would definitely use TINZ again for our future travel insurance.
Review by Toby Stock
As I did not need to make a claim I can only comment on value and experience. The website was easy and quick. I did like that the cover terms was better than some others for about the same cost. I will likely use you guys again and would recommend you guys due to the cover terms.
Review by Robyn Tuhou
Our babies had no need to claim anything so it was the peace of mind that we were concerned about. Being away from home without insurance is what nightmares are about. We will definitely be using your company in the future
Review by Lisa McLennan
After reviewing multiple travel insurance options I found you guys to be the most cost effective in terms of what was included and the over all price!
Thanks :)
Review by jason
No claim made,but easy reliable experience and policy a lot cheaper than others I looked at. Would use again!
Review by Sean Horner-Glister
The most comprehensive/competetive cover for the price. Really easy and fast to sign up online. Even so; when you book online you always have that nagging feeling in the back of your head, "am I really covered" but on the day I got back I received a TINZ email welcoming me back and a one click link in case I needed to make a claim. Excellent!
Review by David MacInnes
I've used TINZ on a previous occasion and needs to make a claim. You guys were very obliging and considerate and the claim was settled without any hassles. This trip went smoothly with no need for a claim but it was very re-assuring to know that you guys were behind me should I need help. Thanks for your service,I'll be back
Review by Keith Izett
Signing up was quick and easy. The quote was among the lowest I received when taking the benefits into account.
Review by Zachary Stratford
Easy, hassle free application. excellent customer service when applying for existing medical coverage. purchased 5 x policies for family ranging from 4 years to 53 years and after shopping around definitely best value for money with excellent coverage. luckily we did not have to make a claim. would recommend and use again. thanks TINZ
Review by Gurbir Singh
I had to,unfortunately,cancel our trip to Australia & filed a claim for cancelled flight tickets. Guess what,
my claim was settled & entire claimed amount was refunded to my bank account within two working days. No Questions,no clarifications & it was done:). Moreover,at time of choosing my travel insurance, their premium was most competitive. Kudos to TINZ & would definitely insure with them again & have no hesitation in recommending to others.
Review by Andy Thomas
We found TINZ was easy to work with online, even though we didn't require making a claim. Many thanks.
Review by Anthony Trueman
First time I have ever received an email after travel regarding my travel insurance. I think this is excellent service.
If you're a TINZ customer, we'd love to hear from you.
Please take a minute to let us know how we're doing by writing a review.
We understand that everyone has a unique journey with varying needs. Which is why our products have 3 levels of cover to choose from with optional extras that allow you to tailor your insurance to your trip. Our aim is to give our customers a personal and stress-free service. However, we don't get things right all the time. Whether your experience with TINZ was marvellous or mediocre, we're all ears! Please take a minute to share your experience to help us improve further.
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Once you’ve submitted your review, it cannot be edited. If you wish to remove your review, or realise you’ve made a mistake, please get in touch with independent comparison site comparetravelinsurance.co.nz.