If you need to make a claim on your policy, it's important that you let us know as soon as possible.
For Overseas Emergency Medical Assistance and Medical Expenses Incurred Overseas, contact our First Assistance team as as soon as you can on +64 9888 9274. We may be able to offer a guarantee of payment to the hospital, so you can focus on getting better.
For all other matters, contact our claims team at your earliest convenience, and within 30 days of your return home. We'll assess your claim within 10 business days of receiving it, provided we have all the necessary information and documentation. So remember to get a written police report within 24 hours of a loss or theft, keep your receipts and if in doubt, get documentation from a service provider.
If we need additional information, we'll let you know within 10 business days and provide an estimate of the timetable and process for making a decision.
For more information on our claims process, see our claims page or Policy Wording, or contact our claims team on [email protected]
Ready to coast the slopes? We provide cover for a range of snow sports.
No matter your age, the world is your oyster. We provide cover for all ages!
Got an illness or injury? We cover a range of pre-existing conditions so you might be covered!
Find out exactly what that 'free' insurance actually entails.
Planning to off-piste? Don't rogue until you read our guide to off-piste skiing.
Travel insurance and Hurricanes
Don't let bad weather blow your trip to shreds.
