It's not just our customers that rate us highly, independent research agency Canstar recently rated our products as Outstanding Value. TINZ received a five star rating for many common travel scenarios.
We like to know whether our customers think we're marvellous or medicocre. We value customer feedback
and don't
shy away from being independently rated. This is why we ask for travel insurance reviews from you.
See what our customers have been saying on Compare Travel Insurance.
Review by Wendy Payne
Buying TINZ insurance online was a quick and easy process. We have used TINZ for the last three years for overseas travel insurance.
Review by Karen Price Teasdale
I always go with tinz, hvnt had to claim , but I like it so far, I will use them next time I travel
Review by Trisha Joe
Being busy the online application was easy. When I had to extend my trip ( twice ) that too was an effortless experience. Would use TINZ again
Review by RichardB
Easy to set up and, happily, didn't need to make a claim. We use this service on all our trips that involve external transport providers, accommodation etc. Very reassuring!
Review by Malcolm
Very good online Travel Insurance. Easy to understand,clear language & many pre-existing medical issues are covered.
Have never claimed but have used the cover several times & will again.
Review by Rebecca Meade
Was the simplest sign up payment and service! Everything is over email so no need to waste paper printing the docs, also this was the cheapest travel insurance with all the benefits of other providers, I did not have to claim so cant comment on that
Review by Peter Reeve
Great insurance company, easy to deal with. We didn't have a claim this time, but have in the past and it was no problem. Will keep using TINZ as we have had no problems at all.
Review by Jaco de Lange
I had an incident free trip again, the second being insured by TINZ. I am a happy customer, great product, great value for money for the offering! Thanks
Review by Lorene Slade
Last trip had to claim for unforeseen accident and medivaced home from Niue. Excellent service. This trip no claim.
Review by Lorene Slade
Last trip had to claim for unforeseen accident and medivaced home from Niue. Excellent service. This trip no claim.
Review by Gail Wilson
I had to claim medical costs while in the US. I was so relieved that TINZ paid the bill directly without me having to carry the cost.
Also the claims process was so easy and quick.
Everyone I dealt with was so helpful and friendly.
The whole experience of dealing with TINZ was great - and a huge relief as getting big medical bill is very scary.
Review by Louise Cory
I use TINZ every time I travel, no matter the destination. I have not yet had to make a claim and I hope if I ever do the service is as good as the rest
Review by Roy Le Quesne
We had no problems from the time we took out the Insurance but as again we didn't have a claim there was no reason to have a problem.
Review by Catherine Gastaldo
When called for assistance, I was pretty much told that I could do whatever I wanted but I would be told whether I would have any pay off only once I would have engaged money myself. With no guarantee whatsoever. Will not use again.
Review by DAVID MADDOCK
Claim to cover cancellations, delays and alternative arrangements but Policy terms and conditions rule out all common or likely causes of these
Other terms also rule out most likely events that could result in a claim Not really travel insurance, just a money making scheme
Review by Ashley Crampton
Your TINZ cover was a security for our cruise round NZ and it was hassle free to make application for such. It met our budget as 'oldies' and will recommend it to our family and friends
Review by Kwang Kim
I always choose TINZ when I travel overseas. I was accidently sick and admitted in ED when I traveled a country a couple of years ago. TINZ was very helpful and I was treated well by medical team and claim was easy and quick. I feel safe when I travel everywhere with TINZ.
Review by Keith Ryman
Have used TINZ twice now and both times the experience of choosing the correct policy was easy and foolproof. In my case the cost of the policy was lower than for other well known companies whilst the benefits were similar or better.
Review by Graham McCrystal
I had travel to USA, Australia and Japan. All covered by TINZ policy. Made travel planning so easy. All existing illnesses etc covered and documented which made a huge difference for peace of mind. Didn't need to make a claim so can't comment on that.
Review by Ian Hazeldine
Easy to receive and accept quote for travel.Being elderly was reassuring to know that we were insured for any mishaps.
If you're a TINZ customer, we'd love to hear from you.
Please take a minute to let us know how we're doing by writing a review.
We understand that everyone has a unique journey with varying needs. Which is why our products have 3 levels of cover to choose from with optional extras that allow you to tailor your insurance to your trip. Our aim is to give our customers a personal and stress-free service. However, we don't get things right all the time. Whether your experience with TINZ was marvellous or mediocre, we're all ears! Please take a minute to share your experience to help us improve further.
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