It's not just our customers that rate us highly, independent research agency Canstar recently rated our products as Outstanding Value. TINZ received a five star rating for many common travel scenarios.
We like to know whether our customers think we're marvellous or medicocre. We value customer feedback
and don't
shy away from being independently rated. This is why we ask for travel insurance reviews from you.
See what our customers have been saying on Compare Travel Insurance.
8.3
on a scale of 0
to 10
out of 362 reviews
on Compare Travel Insurance
Review by Alastair Grieve
Rated 7.0
on a scale of 0
to 10
Experience in obtaining insurance was easy and price was good. Fortunately I haven't required to go through the claim process.
Review by Karen Morris-Denby
Rated 10.0
on a scale of 0
to 10
As an older woman I travelled with confidence knowing in the event of an unfortunate medical, terror, accident or flight changes I would be assisted by TINZ comprehensive insurance. I am glad it was unnecessary to test the efficiency of TINZ.
Review by Judy Ross
Rated 10.0
on a scale of 0
to 10
I have used TINZ previously, finding the company on line. Purchasing travel insurance with TINZ on all occasions proved to be very easy, thank you.
Review by Heather Symons
Rated 7.5
on a scale of 0
to 10
Hi ,
I Travel insurance New zealand was a great company to insure with just in case it was needed. Luckily we did not have any issues so did not need to make a claim on anything. I will probably use TINZ again next we travel.
Review by Tavita
Rated 10.0
on a scale of 0
to 10
My family and I had a really great experience with TINZ. During our travels, my daughter was hospitalised for 1 week, my two sons got some sort of skin reactions from mosquito bites and needed treatment. I was also rushed to hospital for treatment for suspected Dengue fever - throughout TINZ were fantastic! Excellent service, communication was good and claims were approved relatively quickly. We had one little delay due to investigations and differing of opinions but managed to sort out the next day. TINZ kept in touch to ensure we were supported well throughout. I highly recommend and we would definitely go with TINZ in any future travels
Review by Sandun Samaratunga
Rated 10.0
on a scale of 0
to 10
Really appreciate quick response during the hard time we had. Also need to mention about fast and easy claim approvel.
Review by Joy Croskery
Rated 10.0
on a scale of 0
to 10
Thankfully I didn't need to use to claim for anything so I can't comment on that process, however I have used TINZ a few times now and will continue to do so. They are great value for my needs and communication and documentation is excellent.
Review by Shan
Rated 10.0
on a scale of 0
to 10
TINZ was great to deal with. After our trip being cancelled due to a cyclone, i had a nightmare trying to communicate with all the different entities (flights, accom, transfers, tours etc). One phone call to TINZ was all it took to confirm i would be entitled to a refund, then lodged the claim online in which they replied with all the info they required and once submitting that it was awarded within a couple of days with no questions asked. awesome experience & took so much pressure off the situation.
Review by Bryce Compain
Rated 9.0
on a scale of 0
to 10
Prices are competitive but there are cheaper options
but because I have been well treated by TINZ will more than likely stay
Review by Himanshu Kumar
Rated 10.0
on a scale of 0
to 10
Totally worth of the investment and very good customer service. Delivered as promised. Recommended insurance policy for travelling. Happy New Year.
Review by Leonard Cooper
Rated 10.0
on a scale of 0
to 10
I have used TiNZ three times now and found them the cheapest and quickest at settling claims I have used
Review by Angela Hendry
Rated 10.0
on a scale of 0
to 10
From the time I rang TINZ when we were sitting in the Emergency Department in Anaheim until the time I submitted the final claim everyone has been so helpful and patient. The whole claiming process has been so easy. Would recommend TINZ everytime and from now on will be the only company I will look at for our travel insurance. Thanks so much.
Review by Conrad Adams
Rated 10.0
on a scale of 0
to 10
Tinz made it easy to get insurance at a reasonable price. Everything was very well set out. Thankfully we didn't need to claim for anything and enjoyed our holiday. Overall very happy with the quality of the insurance policy.
Review by Penny Brown
Rated 10.0
on a scale of 0
to 10
TINZ are incredibly good value, easy to subscribe to, easy to make a claim and although Ididn’t need them this time, previously my claim was paid out with no argument and in a friendly and concerned way. Would use TINZ every time.
Review by Lisa Clunie
Rated 7.6
on a scale of 0
to 10
I was pleased to learn that TINZ approved our claim for being stranded during the bushfires. Thank you!! Despite being told that we would not be covered when I initially phoned up, I was subsequently advised to put a claim in anyway. Am delighted to find out they upheld it and are supporting our claim. The claims process was easy to navigate and there was lots of prompt communication throughout by the claims team. Thank you TINZ
Review by Darcy Carter
Rated 9.6
on a scale of 0
to 10
We were away for 7 months, so travel insurance was quite expensive. We had to make a claim for a dental emergency and the process was easy and very customer friendly. After 8 years of hell dealing with Allianz insurance after the Christchurch earthquakes this restored my faith in the value of insurance. We will definitely use TINZ again.
Review by Birdz Curtis-Thomson
Rated 10.0
on a scale of 0
to 10
TINZ was helpful from Day 1 to the end, and more. They were fast and efficient with actioning my Claim. Communication was a huge 10. Will always use their service when traveling in the future
Review by Alma Mills
Rated 10.0
on a scale of 0
to 10
Over the years we have used SCTI for travel insurance.
As they advised us in a rather rude manner that they did not undertake the type of Insurance product to cover the type of cruise we were taking around New Zealand I undertook some investigation on the internet and found your company. We were impressed how easy it was to get travel insurance with your company and when we travel again in the future we will be using your services again. Thank you for you excellent service.
Review by Volker Grunert
Rated 10.0
on a scale of 0
to 10
I have dealt with various staff members of TINZ while working on my claim. I must say that I received nothing but the utmost courtesy. Everyone was eager to deal with me in a very professional manner as though it was their own claim that had lodged with you.
If everything goes well, we will be going overseas again this year. We have no hesitation of using the service of your company again.
Thank you.
Review by Margaret Gubbins
Rated 10.0
on a scale of 0
to 10
Thank you for the easy way to buy travel insurance. I am sure if I had needed to claim it would have been a breeze.
If you're a TINZ customer, we'd love to hear from you.
Please take a minute to let us know how we're doing by writing a review.
We understand that everyone has a unique journey with varying needs. Which is why our products have 3 levels of cover to choose from with optional extras that allow you to tailor your insurance to your trip. Our aim is to give our customers a personal and stress-free service. However, we don't get things right all the time. Whether your experience with TINZ was marvellous or mediocre, we're all ears! Please take a minute to share your experience to help us improve further.
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